| Customer Service Policy
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Welcome |
| Thank you for visiting our store. |
Contacting the Customer Service Department |
| You can reach our customer service department by e-mail at info@nutritionassistant.com
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| E-Mail Address: |
info@nutritionassistant.com |
| Phone: |
1-877-920-7624 |
Paying with Credit Card |
| We accept credit card payment for online orders. Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file. Your credit card will not be charged until we provide the goods or services you ordered. |
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We accept the following payment types:
Visa®
MasterCard®
American Express
Discover®
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The merchant name that will appear on your credit card statement is:
Robi Electronics, Inc. |
Sales Tax |
| We collect sales tax in Minnesota and Wisconsin. Tax for orders shipped to these states will have sales tax automatically added to the order total. |
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| Shipments to the following states will be charged sales tax
Minnesota
Wisconsin
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Processing an Order |
| Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If you order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order. |
How to Change Your Order |
| We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address: info@nutritionassistant.com If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order. |
Customer Service Email Address: info@nutritionassistant.com |
Returns and Exchanges |
| If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately.All returns should be shipped to the return center address below. No COD returns will be accepted. We only accept returns for non-functional merchandise. Returns of non-functional merchandise will be replaced. Returns of non-functional merchandise will not be refunded. |
Return Policy: |
| There is a 30 day money back guarantee. Any merchandise returned later than 30 days after date of purchase will not be refunded. |
All returns should be sent to the following address
Robi Electronics
3826 W. 31st St.
Minneapolis, MN 55416
United States
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| E-mail address: |
info@nutritionassistant.com |
| Phone: |
1-877-920-7624 |
